Student & Parent Technology Help

We are here to help! Click here to submit a Student/Parent HelpDesk ticket or peruse the frequently asked questions (FAQs) and troubleshooting tips below to find an answer to your issue. You can also learn more about NISD digital learning resources here.

Frequently Asked Questions (FAQs)

How do I log into my district-issued Chromebook?

  1. Make sure you are signing on as the correct user. You should see your student's name and a place to type in the password below it. If your student account is not on their chromebook, please click here to instructions on adding user profiles.

  2. Type your student's password.

  3. Click on the arrow next to the password.

What is the NISD Portal?

The Portal at portal.nisdtx.org is your "one-stop-shop" for educational tools and websites where you can easily access your learning materials with one click. Once you log into the portal with your NISD username and password, you have access to almost all of your learning resources without having to log in again or remember the links to other sites! Portal works best on Chrome browser on a computer or Chromebook, but can also be used from ipads running iOS 11 and newer Android devices.

Please watch our YouTube video on the NISD Portal here and learn more about the portal and other digital tools on our Digital learning Resources page.

Does my student have email and how can I access my student email?

Each student in the district has a district generated email address through Gmail that is the same as their district username followed by @student.nisdtx.org. Students can login to their email through the NISD Portal, by clicking on Gmail icon on their Chromebook, or by navigating directly to Gmail and logging in with their district email. Student email and password credentials will be initially issued to students as:

  • Email: firstname.lastname@student.nisdtx.org

  • Password: FL123456 (first and last initial; capitalized + Student ID#)

For example, if a student's name was "John Smith" their email and password would be john.smith@student.nisdtx.org and JS123456

What do I do if I do not have a Chromebook?

If you need to check out a district issued Chromebook, we are happy to help. Please complete the following steps:

1., Fill out our Usage Agreement Form here.

2. Create a Helpdesk request here.

3. Your Chromebook will be available to pickup Wednesday at Hatfield Elementary during the hours of 7 a.m. to 7 p.m.

How do I use Zoom for video-conferencing?

Most of the time, the teacher will send you a link and all you need to do is click on it to enter the meeting. Depending on the way the teacher has it set up, it may require you to put in a password (provided by the teacher) or log in with your NISD username and password. It's important to remember not to take or post a picture during Zoom conferences.

I am concerned about security with Zoom conferences. How is the district protecting students from "zoombombing"?

Northwest ISD takes digital security and privacy very seriously and we have taken steps to use Zoom with these in mind. In order to better inform our educators about the use of this tool our legal counsel and instructional technology team joined together and sent out both a legal FAQ and an infographic regarding settings to use in order to best protect students through use of the program’s settings. These considerations include:

- Don't post the link publicly

- Require a password when setting up conferences

- Change the settings that require permission to share screens

- Require users to authenticate (log in)

All of these settings, among others, are ones controlled by the meeting host. There is nothing you need to do on your end from a technical standpoint in order to increase safety and security. From a digital citizenship standpoint, the best thing you can do is be present when your student is joining a meeting so you can monitor their online interactions and intercede if you feel it necessary. We understand this may not always be an option for all parents, which is why we have taken the steps above to educate our staff for the protection of our students.

Zoom's privacy policy provides additional information.

What if I do not have access to the internet at home?

We know how important internet access is right now and we want to make sure to seek out solutions and also provide resources of companies that are offering free services during this time. On the Northwest ISD coronavirus website, we have a link to companies that are currently offering free internet. In addition, you may consider some of the following options:

  • Contact your cell phone carrier about getting a “Hot Spot” on your phone.

  • Ask your neighbor if your child could access their Wifi for a limited time each day.

  • Consider using one of the NISD Free Wifi Zones.

  • Locate businesses in your neighborhood that would have internet near their building.

As other opportunities for access become available, we will make sure to share them with you. If you would like to report issues with your internet access to the district so that we may address this issue as more opportunities become available, please be on the lookout for a phone call from a Northwest ISD number to report this to the Help Center, or please enter a Student HelpDesk ticket here.

How do I connect to my hotspot or home wireless network?

You can use any wireless network you have access to, including personal hotspots. For a tutorial on how to connect your Chromebook to a wireless network, click here.

Why should I use Home Access Center and how do I reset my password?

Home Access Center lets you stay connected to your grades, attendance, and more! All password reset instructions can be found here. Home Access Center can also be accessed via the eSchoolPlus Family App, available from the App Store or Google Play. Please click here for more answers and information about HAC.

How do I reset a student account password?

All password reset instructions can be found here.

Where can I find more information about NISD digital tools?

Looking for information on district digital tools such as Lexia, Imagine Math, Google Classroom, Moodle, and many more? Access the sub-page from this site on Digital learning Resources here for more information about these tools and how to access them all through the NISD portal. Home Access Center can be accessed via the eSchoolPlus Family App, available from the App Store or Google Play.

Troubleshooting

Some Tips and Tricks: Try these first!

Charge your Chromebook to over 10% battery power before continuing.

Reboot your Chromebook to see if that solves your issue.

I cannot log into websites through Portal or login to other educational sites.

The Northwest ISD portal works best on a Chromebook or laptop. Please try the following fixes:

Sign out of all non-NISD Google accounts - Tutorial

Clear Cache - Tutorial

Reset Browser Settings - Tutorial

Remove and Re-add User Profile (Before you do this, make sure you have your home wireless information because you will have to reconnect to wireless.) - Tutorial

My cursor is disappearing when using Chrome.

  1. Click on the three dots in the top right corner of your browser.

  2. Choose "Settings"

  3. Scroll to the bottom of the settings page and click "Advanced"

  4. In the System section, find "Use hardware acceleration when available" and toggle the button next to it to the off position.

  5. Close your browser and re-open it for changes to take effect.

I need to clear the cookies and cache in my browser.

Please check out the Google tutorial here.

I am trying to login to my Chromebook, but it is asking for an old password to not delete my data.

For this, you will want to remove and re-add your user profile to your Chromebook. Click here for those instructions.

Still having trouble?

Click the button below to submit a Student/Parent HelpDesk ticket for assistance!